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Home > Patients Rights & Responsibilities

Patients Rights & Responsibilities

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim. The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership relys on co-operation between us.

Our Responsibility To You

  • You have a right to confidentiality.
  • You have the right to see your medical records, subject to the limitations of the law.
  • If your problem is urgent we will see you on the same day
  • We will inform you when a doctor has to attend an emergency. We will give you the opportunity to book another appointment or, see another doctor.
  • We will refer you to a consultant when your GP thinks it necessary. We will make an urgent referrals within one working day.
  • You have the right to receive appropriate drugs and medication.
  • We will provide the result of any test or investigation on request or at your next appointment.

Your Responsibility To Us

  • Treat all surgery staff with respect.
  • Do not ask for information about anyone other than yourself.
  • Tell us of any change of name or address.
  • Only request an urgent appointment if appropriate.
  • You should only request a home visit if you are too ill to attend surgery.
  • Cancel your appointment if you are unable to attend.
  • An appointment is for one person only. If another member of the family has a medical problem you will need to book a separate appointment.
  • Be be on time for your appointment.
  • Do let us know whenever you feel we have not met our responsibility to you.
  • We would, of course, also be pleased to hear when you feel praise is due!

Last Updated 12 Sep 2024

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Ladygate Lane Surgery

22 Ladygate Lane, Ruislip, HA4 7QU

  • 01895 632741
  • nhsnwl.ladygate@nhs.net
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